This policy explains how to return a product and how refunds are handled.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or not as ordered, contact info@hlpeptides.co.uk within 7 days of delivery with your order number and a photo of the problem. We will send a replacement or give you a full refund, including any delivery charges. You will not need to pay to return the item.
Changed your mind
Under the Consumer Contract Regulations you may cancel an online order within 14 days of receiving it. Because our products are sealed for quality and safety reasons, we can only accept returns that are:
- unopened, with the seal intact
- in their original packaging
- in a condition that allows them to be resold
To start a return, email info@hlpeptides.co.uk with your order number. Returns are sent at your own cost and we recommend using a tracked service, as we cannot be responsible for items lost in transit.
Refunds
Once we have received and inspected your return, we will email you to confirm. Approved refunds are made to your original payment method within 14 days. Depending on your bank, it may take a few more days for the money to appear in your account.
Items we cannot accept
We cannot accept returns of products that have been opened, reconstituted, or stored incorrectly after delivery, unless they were faulty when they arrived.