This policy explains how H&L Peptides Ltd collects and uses your personal information. Last updated: 8 October 2026
Who we are
H&L Peptides Ltd is the data controller for personal information collected through this website. You can contact us about privacy at info@hlpeptides.co.uk.
Information we collect
- Order details: your name, billing and delivery address, email address, phone number and the products you buy.
- Account details: if you create an account, your login details and order history.
- Payment information: payments are handled by our payment provider. We do not see or store your full card details.
- Messages: anything you send us by email or phone.
- Website usage: technical information such as your IP address, browser type and the pages you visit, collected using cookies.
How we use it
- To process, deliver and support your orders (contract)
- To answer your questions (legitimate interests)
- To keep accurate business and tax records (legal obligation)
- To prevent fraud and keep the website secure (legitimate interests)
- To send you news and offers, only if you have agreed to this (consent). You can unsubscribe at any time.
Who we share it with
We share only what is necessary with service providers who help us run the business, such as our payment provider, delivery companies, website hosting and email services. We never sell your personal information.
How long we keep it
Order and accounting records are kept for 6 years to meet legal requirements. Other information is kept only for as long as it is needed.
Cookies
We use essential cookies to make the website work, for example to keep items in your basket. Where we use any other cookies, we will ask for your consent first.
Your rights
Under UK data protection law you have the right to access, correct or delete your personal information, to object to or restrict how we use it, and to receive a copy of it. To use any of these rights, email info@hlpeptides.co.uk.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.