Answers to the questions we are asked most often. Can’t find what you need? Email info@hlpeptides.co.uk.
Orders and payment
How do I place an order?
Add products to your basket, go to the checkout and enter your delivery details. You will receive an email confirmation once your order has been placed.
What payment methods do you accept?
Available payment methods are shown at checkout. All payments are processed securely and we never see or store your full card details.
Can I change or cancel my order?
Please contact us as soon as possible on info@hlpeptides.co.uk. If your order has not yet been dispatched we will do our best to change or cancel it.
Do you offer bulk or trade pricing?
Yes. Email info@hlpeptides.co.uk with the products and quantities you need and we will send you a quote.
Do I need an account to order?
No. You can check out as a guest. An account lets you view past orders and tracking details in one place.
How can I contact you?
Email info@hlpeptides.co.uk or call 01632 960000, Monday to Friday, 9am to 5pm. We aim to reply within one working day.
Delivery
How long does delivery take?
Orders placed before 2pm on a working day are usually dispatched the same day. UK delivery normally takes 1–3 working days. See our Delivery & Returns page for details.
How much does delivery cost?
UK delivery is free on orders over £50. The cost for smaller orders is shown at checkout.
Do you ship outside the UK?
We currently ship within the United Kingdom only.
How is my order packaged?
Orders are sent in discreet, protective packaging with no product names shown on the outside.
How can I track my delivery?
Once your order is dispatched, we send a tracking link by email. You can also find it under your account, if you have one.
What should I do when my order arrives?
Check that the vials are sealed and the labels are legible, then store them as described in our Storage & Handling Guide. If anything is damaged, photograph it and email info@hlpeptides.co.uk.
Products and quality
Are your products tested?
Yes. Our products are independently tested for identity and purity, and certificates of analysis are available on request. See our Quality Centre for details.
What form are the products supplied in?
Our peptides are supplied as lyophilised (freeze-dried) powder in sealed vials.
How should I store the products?
Store unopened vials in a cool, dry, dark place. For long-term storage refrigeration or freezing is recommended. Full guidance is in our Quality Centre.
Can the products be used by people or animals?
No. All of our products are sold strictly for laboratory research use only. They are not for human or veterinary use, and we cannot give advice on personal use.
How do I get a certificate of analysis?
Email info@hlpeptides.co.uk with the product name and the batch number from your vial label. We aim to reply within one working day.
Where do I find the batch number?
It is printed on the vial label. Please quote it whenever you contact us about a product.
Do the certificate and vial always match?
Each certificate applies to one batch only. Check that the batch number on the certificate is identical to the one on your vial.
What if a product is out of stock?
Out-of-stock items are marked on the product page. You can also email us to ask about availability.
Returns
What if my order arrives damaged or incorrect?
Contact us within 7 days of delivery with your order number and a photo of the problem and we will arrange a replacement or refund.
Can I return an item I no longer want?
For quality and safety reasons we can only accept returns of unopened products in their original, sealed condition. See our Refund & Returns policy for full details.